No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much!

You can change your order for 12 hours. If you placed your order more than 12 hours ago, we can't guarantee that we can change it.

To ensure the quality of our artwork and products, we currently only support using our predefined backgrounds and styles. If you have special customization requests, please feel free to contact us, and we will do our best to accommodate your needs.

We are dedicated to providing custom services for pet lovers worldwide. All our orders come with free shipping! Generally, our delivery time is 9-12 business days.

Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.

Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.

Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email .

As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds.

If you have a problem with your order, let us know and we'll fix it for you.

If you receive a damaged artwork, please contact us promptly. After verification, we will resend your order.

You can contact us through our online communication system for any inquiries. Alternatively, you can send a message to petimemory@gmail.com, and we will respond to you as soon as possible.